Privacy Policy

Home AI is the trading name of Avik Smart Home Services FZ-LLC, DSO HQ, Dubai Silicon Oasis, Dubai, United Arab Emirates ("Home AI", "we", "us"). This policy explains what personal information we collect when you use homeai.ae, contact us, or respond to one of our ads, and what we do with it. We handle personal information in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

What we collect

• When you send an enquiry through our website: your name, email address, phone number, company and company type if you give them, and what you tell us about your project, such as the project type, stage, number of units or rooms, the systems and products you're interested in, and your message.
• When you fill in a form in one of our ads, such as a Google Ads lead form: the details you enter in that form, typically your name, phone number, email address and answers to its questions, together with which ad and campaign you responded to.
• When you message or call us, including on WhatsApp: your phone number, your name as it appears on your account, and the messages, photos and files you send.
• When you visit the website: technical and usage information collected by cookies and similar technologies, such as your device and browser type, approximate location, the pages you view, how you arrived (for example, which search or ad), and actions such as sending an enquiry.

How we use it

• To reply to your enquiry, arrange a consultation or site visit, and prepare designs and quotations.
• To supply, install and support the systems you buy from us, and to issue invoices and keep the records the law requires.
• To keep a record of our conversations with you, so whoever on our team picks up your enquiry knows its history.
• To understand how people find and use our website and which of our ads work, so we can improve them.
• To send you news and offers, only where you have agreed to receive them. You can opt out at any time.
• To protect our website and our customers from spam, fraud and misuse.

We use your information because you asked us to respond to you, to perform a contract with you or take steps toward one, because we have a legitimate interest in running and improving our business, to meet our legal obligations, or with your consent where the law requires it.

Who we share it with

We don't sell your personal information. We share it only with service providers who help us run our business and who may process it only on our instructions:

• Taskezy, the system we use to manage enquiries, customers, quotes and projects.
• Brevo, which delivers the emails our website sends to our team.
• Cloudflare, which hosts our website and processes website form submissions.
• Google, through Google Tag Manager, Google Analytics and Google Ads, to measure website use and ad performance, and through Google Ads lead forms when you use one.
• Meta (WhatsApp), when you contact us on WhatsApp.
• Manufacturers, distributors and installation partners, where needed to supply, install or support your system, for example for a warranty claim.

We may also disclose information where the law requires it, or to protect our rights, our customers or the public.

Where it is stored

Some of our service providers store or process information outside the UAE, including in Singapore, the European Union and the United States. Where information leaves the UAE, we rely on providers that protect it to a standard consistent with UAE law, including through contractual safeguards.

How long we keep it

We keep enquiry details for as long as we are discussing a possible project with you, and for up to 24 months afterwards in case you come back to us. If you become a customer, we keep your details and project records for as long as we support your installation and for at least five years after our last transaction, to meet UAE tax and accounting requirements. We then delete or anonymise them.

Cookies

Our website uses cookies and similar technologies, including those set by Google, to measure visits and the performance of our ads. You can block or delete cookies in your browser settings, and you can opt out of personalised Google ads at adssettings.google.com. Blocking cookies won't stop you sending us an enquiry.

Your rights

Subject to the conditions in UAE law, you can ask us to:

• tell you what personal information we hold about you, and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, or stop or restrict how we use it;
• stop sending you marketing; and
• withdraw consent you have given, without affecting what we did before.

To make a request, email [email protected]. We may need to confirm your identity first, and we'll respond within 30 days. If you're not satisfied with our answer, you can complain to the UAE Data Office.

Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections, access controls and reputable providers. No method of sending or storing information is completely secure, so we can't guarantee absolute security.

Children

Our website and services are meant for adults. We don't knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Significant changes will be highlighted on this page.

Contact us

Avik Smart Home Services FZ-LLC (Home AI)
DSO HQ, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: [email protected]
Phone and WhatsApp: +971 50 780 0565